Privacy Policy — cg444

Introduction

Who we are and why this Policy exists

cg444 operates an online casino and sports betting platform serving players across Bangladesh. We are committed to handling your personal information with the care, transparency, and respect it deserves. This Privacy Policy ("Policy") describes how cg444 collects, processes, stores, and protects personal data provided by users of the cg444 website, mobile site, and all associated services.

By registering an account or using the cg444 platform you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the cg444 platform and contact our support team to close your account.

Our Privacy Commitments at a Glance

Six principles that define how cg444 treats your data

Information We Collect

Categories of personal data collected when you use cg444

cg444 collects personal data that is necessary for us to provide a safe, compliant, and high-quality gaming and betting service. We collect data in the following categories:

• 👤Identity data: full legal name, date of birth, nationality, and a government-issued photo identification document (e.g. National ID card or passport) for KYC verification purposes.
• 📧Contact data: email address, mobile phone number, and any correspondence you send to cg444 support — including live chat transcripts, emails, and support ticket content.
• 💳Financial data: deposit and withdrawal transaction records, payment method references (e.g. bKash account number, Nagad wallet reference, bank account details), account balance history, and bonus utilisation records.
• 📱Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and session duration collected automatically when you access the cg444 platform.
• 🌐Usage and behavioural data: pages visited, games played, bet history, win/loss records, session frequency, promotional offers viewed or claimed, and navigation patterns within the cg444 platform.
• 📄Verification documents: scanned copies or photographs of identity documents, proof-of-address documents, and payment method ownership evidence submitted during KYC or enhanced due diligence processes.

cg444 collects only what is genuinely necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or political opinions.

How We Use Your Information

The specific purposes for which cg444 processes your personal data

cg444 processes personal data only for legitimate, clearly defined purposes. We never use your data in ways that are inconsistent with the purposes set out below, and we will notify you if we ever need to process your data for a new purpose that has not already been disclosed.

• ✓Account creation and management: to register your account, verify your identity, maintain your player profile, process login requests, and provide you with access to the full cg444 platform.
• ✓Payment processing: to process deposits, withdrawals, and refunds via bKash, Nagad, Rocket, Upay, and supported bank transfer methods; to verify payment source ownership; and to maintain accurate financial records.
• ✓Legal and regulatory compliance: to meet our anti-money laundering (AML) and know-your-customer (KYC) obligations, to conduct fraud detection and prevention, and to respond to lawful requests from regulatory or law enforcement authorities.
• ✓Customer support: to respond to your enquiries, resolve complaints, investigate disputes, and provide technical assistance — whether via live chat, email, or support ticket.
• ✓Responsible gaming: to monitor gameplay patterns for signs of problem gambling, to apply deposit limits, session limits, or self-exclusion periods at your request, and to fulfil our duty of care obligations toward players who may be at risk.
• ✓Platform improvement and personalisation: to analyse usage patterns, fix technical issues, optimise platform performance, personalise your gaming experience, and deliver relevant promotional offers where you have opted in to receive marketing communications.

Legal Basis for Processing

Why cg444 is lawfully entitled to process your personal data

cg444 processes personal data only where a lawful basis exists for doing so. Depending on the specific processing activity, the applicable legal basis will be one or more of the following: performance of a contract (i.e. delivering the services you requested when you registered your account); compliance with a legal obligation (e.g. AML and KYC requirements); protection of legitimate interests (e.g. fraud prevention and platform security); or your freely given, specific, and informed consent (e.g. for optional marketing communications).

cg444 retains records of all processing activities and the legal basis for each. If you wish to understand the specific basis on which we are processing any particular element of your personal data, please contact our support team and we will respond within a reasonable timeframe.

Cookies and Tracking Technologies

How cg444 uses cookies and similar tracking tools

cg444 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and improve the overall user experience. The following types of cookies may be placed on your device when you visit cg444:

• 🍪Strictly necessary cookies: essential for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of these cookies without ceasing to use the platform.
• 🍪Analytical and performance cookies: used to understand how players interact with the cg444 platform — which pages are most visited, where sessions begin and end, and where technical errors occur. This data is collected in aggregate and does not identify individual users by name.
• 🍪Functional and preference cookies: used to remember your platform preferences such as language selection, display settings, and recently played games, so that your experience is consistent across sessions.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the cg444 platform and some features may not work as expected if cookies are blocked.

Sharing Your Information

When and with whom cg444 may share your personal data

cg444 does not sell, rent, or trade your personal data to any third party. However, in order to operate a safe and compliant platform, we share data with a limited set of trusted partners and authorities strictly on a need-to-know basis and only to the extent necessary for the stated purpose.

• 🏦Payment service providers: bKash, Nagad, Rocket, Upay, and bank partners receive only the transaction data necessary to process your deposit or withdrawal. They do not receive your full player profile, game history, or KYC documents.
• 🎮Game and technology providers: Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and other licensed providers receive only the technical session data required to deliver game content — such as session tokens and bet amounts — within their RNG-certified and RTP-audited systems.
• ⚖️Legal and regulatory authorities: where required by applicable law, court order, or lawful request from a competent authority, cg444 will disclose relevant personal data. We will inform you of such disclosure where we are legally permitted to do so.
• 🔍Fraud prevention and AML screening services: where we use third-party compliance tools to screen transactions or player behaviour against known fraud patterns or sanctions lists, only the minimum data necessary for the screening is shared.

Data Retention

How long cg444 keeps your personal data

cg444 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. For active player accounts, personal and financial data is retained for the duration of the account's active life plus a minimum of five (5) years following account closure, in line with standard financial record-keeping obligations applicable to online gambling operators.

Where retention is based solely on legal obligation and the data is no longer required for any operational purpose, cg444 will securely delete or anonymise the data at the earliest opportunity. Anonymised, aggregated data that can no longer identify any individual may be retained indefinitely for statistical and analytical purposes.

Data Security Measures

The technical and organisational safeguards protecting your data on cg444

cg444 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, regular security audits and penetration testing, and multi-factor authentication for all administrative system access.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cg444 will notify you without undue delay and will take all reasonable steps to mitigate the impact of the breach.

Your Data Protection Rights

The rights you hold over your personal data held by cg444

As a player on the cg444 platform you hold a number of rights in relation to your personal data. These rights are set out below. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days. In some cases, particularly for complex or multiple requests, we may extend this period by a further 60 days — we will inform you if an extension is needed.

Please note that some rights are subject to limitations — for example, the right to erasure does not apply where retention is required by law (such as financial record-keeping for AML compliance). Where we are unable to fulfil a request in full, we will explain the reason and what partial action, if any, we are able to take.

Protection of Minors

cg444's strict 21+ policy and safeguards for underage users

cg444 is strictly an adults-only platform for players aged 21 and above. We do not knowingly collect, process, or retain personal data belonging to persons under the age of 21. All registration attempts are subject to age verification, and any account found to have been created by or on behalf of a person under 21 will be immediately suspended, all associated funds frozen, and the matter investigated in line with our Terms & Conditions.

If you are a parent or guardian and believe that a person under your care has registered on cg444 or provided personal data to us without your knowledge, please contact us immediately at [email protected]. We will investigate the matter promptly, close any underage account identified, and securely delete all associated personal data within a reasonable timeframe.

Third-Party Links and Services

How cg444 handles links to external platforms and third-party content

The cg444 platform may contain integrations with third-party game providers (such as Evolution Gaming, Pragmatic Play, and Spribe) whose game clients run within the cg444 interface. While cg444 selects partners carefully and requires them to maintain equivalent data protection standards, cg444 is not responsible for the privacy practices of those third-party providers once a game session is initiated within their proprietary client. We encourage you to review the privacy policies of individual game providers if you have concerns about data processed within their game environment.

Changes to This Privacy Policy

How cg444 communicates updates to this Policy

cg444 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes — that is, changes that meaningfully affect how we collect, use, or share your personal data — we will notify you by displaying a prominent notice on the cg444 platform and, where appropriate, by sending a notification to your registered email address before the changes take effect.

The date at the top of this Policy reflects when it was most recently updated. Your continued use of the cg444 platform after a revised Policy has been published constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically to stay informed about how your personal data is being protected.

Contact Us and Data Protection

How to reach cg444 about privacy and data protection matters

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cg444 handles your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond to all requests within 30 days. For complex requests we may require up to 90 days total, and we will keep you informed throughout the process.